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Frequently Asked Questions

We have compiled a list of questions and answers. If you require additional support or information please contact us and we will be happy to help. 

1. How much are your services?

A. Each company has different needs and requirements. Our sales team can perform a complete analysis and our team can even provide customized solutions to fit your individual needs. 

2. Can I try before I buy?

A. Yes. We offer an in house demo as well as a 30 day trial.

3. What is the average response time for issues and service calls?

A. We have an immediate response time when you contact us. 

4. Are you able to efficiently transfer Factory Systems software to us if we are using another type of software?

A. Yes, we are. 

 

5. What can you guarantee?

A. We can guarantee that if you have a service issue or any questions, our support staff will be here to help you with a solution. In addition to guaranteeing our top notch service, we can also guarantee that we will find the best customized fit for your company within our product portfolio.

 

6.What is the cost if I need to upgrade?

A. Upgrades are absolutely free.

 

7. How can I become a channel partner or reseller?

A. We have a fantastic program for resellers. Contact [email protected] for more information. 

 

8. Can you service internationally?

A.  Yes, absolutely. 

 

9. Can you service multiple plants for our one company?

A. Yes, we do.

 

11. How can I receive updates on new products?

A. Please subscribe to our newsletter as well as follow us on social media for the latest updates!

 

 

 

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